Testimonials
Testimonials about Wilkins RV
Everyone was very courteous and knowledgeable, very patient.
Paul, Laura and Brittney - Paul from Scottsville, NY
We were pleased with the entire process of purchasing our RV. The sales staff were extremely friendly and helpful in our decision. Our walk through was thorough and enjoyable. We will be Wilkins RV customers for years to come!
Scott and Cheryl Monagle,
Emma and Kayleigh - Scott from Clifton Springs, NY
Have heard horror stories about other businesses, but y'all made this enjoyable and stress free! Thank you so much!
Jeff went out of his way to keep us informed! - Kaleb from Waverly, NY
Everyone we spoke to was very courteous! Thank you!
Bob and Mary Beth - Robert from Troy, NY
So helpful and patient as we asked our many questions.
We are so excited for our first trip!
Ralph and Kelly Bretz with Allie, Ryan and Lucy
Coatesville, PA - Kelly from Coatesville, PA
Sales staff was helpful & knowledgeable, we selected a unit that best fit our likes/dislikes as there were many to choose from. The process was simple & painless. We very much appreciated the walk thru by the technician. It was a very pleasant experience & we would recommend Wilkins RV to anyone considering an RV purchase.
Windsor, NY - Rhea from Windsor, NY
Rick Mess was awesome!! Helene is also very helpful. the staff is always courteous and eager to assist. Mike was also very helpful with our walk through. We have recommended Wilkins to several people and will continue to do that!! - Earl from Castle Creek, NY
Wilkins RV's staff took the time to listen to our needs and place us in the perfect unit at the perfect price. We couldn't imagine buying from another RV dealer. - Linda from Salisbury, MD
This is our second time around of a purchase. Rick Mess is an awesome salesman. He is very knowledgable and very helpful, knows his stuff. Mark in service was very thorough in the demo, we appreciate all that he did for us and showed us. Mark in finance was spectacular, very thorough also. We would come back again because of the great service. Thank you so such. - Kevin from Hinsdale, NY
Excellent buying experience. Very professional from start to finish. Keep up the good work.
James and Lisa Coots, Bath, NY
- James from Bath, NY
Much Better experience than competitors everyone is extremely nice & polite.
Richard Pound, Roberta McKenna and Family - Roberta
We enjoyed our experience at Wilkins RV. Sales person was very helpful. Wilkins had a large selection to choose from.
Martin and Glenda Mix, Olean, NY - Martin from Olean, NY
All staff members from receptionist to sales to service to parts to financing were very knowledgeable and made the buying process hassle free. Everyone was very friendly and took their time explaining everything to us and answering our questions.
Jason and Mindy McCarthy
Olean, Ny - JASON from Olean, NY
We have had a camp with an RV for about 10 years, during that time we have bought parts & got maintenance advice from Wilkins several times and had on-site maintenance on one occasion. Now we have purchased a unit and have nothing but good to say about Wilkins. They always treat us well and give us a good deal.
Clyde, Diane, Alex and Max(dog) Siverd - Clyde from Rochester, NY
My experience at Wilkins RV has been Top-Notch professional from start to finish. I was never pressured or hounded but made me feel important.
Every step/process was simple and hassle free. My sales consultant went above and beyond helping me find exactly what I wanted- AND making it happen! Rick was amazing.
Randy was outstanding and thorough giving me the "tour" and "workings of the camper."
Nice Job- I highly recommend Wilkins RV for your next RV purchase! Thank you for my 2014 Flagstaff!
Crissie Russo
Horseheads, NY - crissie from Horseheads, NY
Everything went well. Contacted Wilkins online for inquire of Toy Hauler. Lisa responded and set up date to view camper. Met with Gary and looked over camper, liked presentation and decided to purchase. Everyone has been very friendly from service, sales, parts and finance. Happy with the purchase and experience. - Ron from Wayland, NY
We had been considering an RV purchase for quite some time. This past fall we decided to begin our search. We visited our local Wilkins in Churchville but it was our experience at the Bath location that sold us totally buying RV. Everyone from Mike to Mark to everyone in the service department went above and beyond what customer service should be. We will always be forever grateful for this buying experience.
The Hefferan's
Rochester, NY
- Sue from Rochester, NY
Extremely accommodating and very organized, making the buying experience exceptional. Never had a walk through in our 20 years of buying. - Nicholas from Deep River, CT
Very happy with the experience here at Wilkins, Bath, NY. Everyone is was so nice and very patient with us, being that we are new to the RV world - James from Rochester, NY
We stopped at Wilkins RV after visiting another dealer. Helen was the first person we met. She was very friendly, outgoing and helpful. She gave us a tour of all the vehicles in the category we were interested in. Very Helpful.. Answered a lot of questions. She helped us get through financing questions and turned us over to Melissa who helped us with all the paperwork and questions in that area. When we came to pick up our 2014 Sun Seeker Motorhome Jerry gave us a good tour of the vehicle and answered a lot of questions for us. Everyone was very helpful and made us feel like a valued customer. Great place to do business!
Brockway, PA
- Bernie from Brockway, PA
Very pleasant experience right from the start. Was very pleased on the way the salesperson (Mike Yanni) handled everything, he saw everything through right to the end. Very satisfied with the whole experience. Thank you for our 2014 Cyclone Fifth Wheel Toyhauler
Dorchester, New Jersey - Dale from Dorchester, NJ
Everyone at Wilkins RV was great to work with. Each step of the way was handled professionally. Thanks for our 2014 Elkridge Fifth Wheel, its great!
Towanda, PA
- Billy from Towanda, PA
Our experience was wonderful! this is our third camper, a 2007 Cougar Fifth Wheel, purchase from Wilkins. We are always treated like family. Everything from our walk-thru to finance was a great experience! Thank you for everything.
Towanda, PA - Andrea from Towanda, PA
From start to finish it has been a wonderful experience! Rick, Steve & Mark really helped us! Thank you! Thank you for our 2013 Flagstaff Shamrock!
From
Donna Burke & Karen Bowlby
Henrietta, NY - Donna from Henrietta, NY
This is our 5th, 2014 Reflection Fifth Wheel, purchase from Wilkins RV. We have been very satisfied, Rick Mess has been great to deal with as well as the entire sales, finance and service departments. Thank you for helping make our summers.
Thomas & Mary Gutow
Bath NY - Thomas from Bath, NY
We really appreciated the wonderful customer service we received at Wilkins. Customer service is a dying art and it is much appreciated when you find a company that still values it. Thank you for our 2013 Sundance Travel Trailer!
Webster, NY
- Michael from Webster, NY
We had a great experience in buying out 1st RV, a 2014 Sunseeker 2500 TSK Motorhome. Everyone was friendly & knowledgeable and answered all of our questions!
LeRoy, NY - Marvin from Le Roy, NY
My experience in purchasing my new RV Camper, 2014 Trail Runner Travel Trailer, was a very pleasant one. Everything went very smooth. The transactions went very well. The staff was very helpful.
Jasper, NY - LONNEY from Jasper, NY
Wilkins RV made our RV search easy. They explained everything, showing us many RV's that meet our needs. We picked a 2011 Crossroads Seville Fifth Wheel that we love. Can't wait to get camping.
New Milford, PA - Keith from New Milford, PA
I had a great experience at Wilkins RV. Thanks to Gary Drum, Adam Nehring, Tim Morse for all there help and kindness. The Carswell/and Bullock family just love Wilkins RV. Thanks
Newark, NY - Linwood from Newark, NY
From start to finish, the entire experience has been easy, & everyone here at Wilkins has been very helpful and informative. I would always come back here for future purchases. Thank you for the 2012 Keystone Passport Travel Trailer!
Springfield, NJ - Anthony from Springfield, NJ
Great facility! Very helpful staff who went above & beyond to help us find just what we were looking for.
Cortland, NY - Tyson from Cortland, NY
What a wonderful experience in purchasing our first 5th wheel! Feels like family! Awesome place!
Will return for our new one when ready. Thank you for our 2003 Montana Fifth Wheel!
Clyde, New York - Richard from Clyde, NY
What a pleasure everyone at Wilkins RV was during all of our visits. This experience could not have been easier. We look forward to a continued relationship. Great 2014 Cyclone Fifth wheel Toyhauler.
Lewisburg, PA - Ken from Winfield, PA
We've had a great time and wonderful experience at Wilkins and came very highly recommended.
Truxton, NY - John from Truxton, NY
Wilkins RV FIRST DELIVERY OF 2014 was a 2013 Greywolf Travel Trailer.
The people at Wilkins where great. They worked with me great in shop, service and sales, people are great too. The shop and sales building is real nice and clean. Great place to buy from.
Wellsboro, PA - Richard from Mansfield, PA
We have had a good experience in dealing with Helene and Wilkins RV. Very impressed with facility technician Randy was informative and helpful. The new Landmark was perfect just as we ordered. Also very nice place to park overnight when travel is far. Would recommend this dealership to everyone interested in a RV. This is the best 2014 Landmark 5th trailer and the best transaction yet.
Point Marion, PA - Paul from Point Marion, PA
Looked at many toy haulers. Already in Cyclone - wanted to trade for a different model - Tammy very helpful showing models there. Had visited Wilkins in the past with problems very helpful - even though 1st Cyclone was not purchased here. Everyone very helpful and fun to deal with. will recommend to anyone looking for an RV. Thank you for our 2014 Cyclone toy hauler.
Lacyville, Pennsylvania - Zane from Lacyville, PA
Everything was great. Enjoyed working with Will. Thank you for the delivery of our 2011 Allegro Breeze Motorhome.
Canadaigua, NY - Kenneth from Canandaigua, NY
Everyone was very helpful and pleasant. Very thorough with details, etc. Thank you for our 2013 Cougar Fifth Wheel.
Bainbridge, NY - Bob from Bainbridge, NY
We were directed to wilkins RV in Bath, NY by Bruce Rifeuberg of the Better Business Bureau. We have lad the best experience working with Joe, Scott, Bobby and Drew, their attention to detail, knowledge and professionalism has been very refreshing. We will recommend Wilkins RV from this experience forward. Thank you Wilkins RV. Thankyou for our 2014 Flagstaff Travel Trailer.
Sodus, NY - Carolyn from Sodus, NY
Our main reason for going with Wilkins was James Townley. His patience & diligence were wonderful and his professionalism was tops. Very impressed with Wilkins Dealership, clean, well stocked and very helpful. Adam was very knowledgeable and helpful with explaining our coach and how it works. Overall buying experience has been very positive. Newmar is an incredible product. Thank you for our 2014 Canyon Star motorhome!
Hendersonville, NC - Gary from Hendersonville, NC
If you’re looking for someone who is knowledgeable with RVs, One who will answer any questions or concerns you may have and who will try his best to solve any problems you might have even after purchasing your rv do yourself a favor and ask for Ethan Middaugh. He was the greatest sales rep my husband and I had. We tested him on questions and he was spot on. Wilkins RV is a great place to go to for all your wants and needs. - Doris from Hulberton, NY
We had a positive experience when we brought our motorhome in for a service check. The friendly staff worked to get the coach in quickly to check the propane tank, knowing we were nervous about any possible safety issues. We know how busy service centers are so we valued their consideration. Ann at the front desk was thoughtful and helpful. The friendly service team quickly identified the problem and were happy to report that only a simple correction was needed and it wouldn't cost us anything. That's refreshing these days when RV customers face huge repair bills and sometimes even wonder if they're accurate. Even though it's a bit of a drive to get to, we will definitely use Wilkins of Bath for future service needs. And even though one service member was a Dolphins fan and we're Bills fans, we found common ground in our love of the game! - Monica from Fairport, NY
Sold me a nice camper.Went out of the way to correct a few things on a used camper,living up to their word to cover it. Service warranty? I bought it as I have a 2018,and travel much.Not cheap but then neither are parts and labor.Hans was the most accommodating salesman I worked with ever,techs are polite and knowledgeable.Of all the rv dealers I have been to,Wilkins rates a ten.
- Keith from NH
From the purchase, to warranty work, these guys are a class act! Very professional and friendly, and they return your calls!!! Great insurance rates as well. I highly recommend Wilkins RV! - Jim from Friendship, NY
We have had the most wonderful buying experience with Wilkins RV. We met Emily at the Clay lot and she walked us through several RVs. She was friendly and patient with all our questions. We ended up staying past the closing time for the day as we made our decision to purchase the RV and everyone on staff was incredibly patient and understanding. Melissa and Carson have been working with us on the particulars and financing. They have both been patient and friendly answering all of our questions. We brought our trade-in to and did the financing paperwork at the Fulton lot. All of the staff was amazing and incredibly helpful. The service team had excellent information and were very receptive to everything we asked. Obviously, we ask a lot of questions and want to make sure we fully understand everything - the entire Wilkins family has been an absolute pleasure to work with. Your team is a model of professionalism and friendly customer service. We will gladly recommend Wilkins RV to anyone interested in purchasing an RV. Thank you to everyone for making a complex and sort of daunting process easy to understand and for making us feel comfortable with every step of the purchasing process. - Jennifer from Evans Mills, NY
EVERYONE I DEALT WITH WAS VERY HELPFUL! - Denise from Arkport, NY
Much more information/knowledge of product, follow up great with questions than other dealer. Product and service.
- William from Mount Morris, NY
We have always enjoyed working with Gary. Mark worked hard to get us the rate we wanted on financing. It is a pleasure to do business with Wilkins! - Paul from Burdett, NY
From the moment we walked into Wilkins RV, our experience in purchasing a new RV was wonderful! Our sales representative, Helene Cragg was friendly & so genuine to work with. She kept us informed throughout the time our RV was being built. We requested or custom cabinet be created & Helene and the Wilkins RV carpentry folks, Mike and Jerry created a beautiful cabinet for our new RV - it was the finishing touch that makes the RV perfect! Jerry was very thorough & methodical during the walk-through, making us feel very comfortable about using our new fifth wheel and was helpful with feedback during our test drive. Rick, from the parts department made sure we were properly equipped for our future camping trips and Mark Evans, in finance made the final step of our purchase experience quick and easy. By far, the absolute best RV Dealership in NYS. - Gary from Rochester, NY
We have bought 2 campers from Wilkins and wouldn't go anywhere else. You have won loyal customers in us. - robert from Henrietta, NY
Rich, Helene, and Roy were awesome. They were friendly and helpful - made it a great overall experience!
- Jamie from Cherry Creek, NY
We had a very enjoyable experience. Everyone was very helpful and courteous. Thank you
Brenda Arcangeli
Locke, NY - Brenda from Bay Saint Louis, MS
We came in, not knowing exactly what we wanted. Rick Showed us options, and we found the perfect travel trailer!! Jerry was great with our demonstration. The financing made it all possible and our hitch tech was great also!
Thanks
The Krause's - Brian
We came back a second time and you (Wilkins, Mark P and Jason) really stepped up & offered us a great deal!
Thank you
Brian Mix - Brian
We have been very pleased with the service that we received at Wilkins RV. Jeff Lemen was the one who took us around and showed us the campers. His down to earth approach was refreshing, which we really appreciated.
Amber & James Nolan
Montour Falls, NY - Amber
We had a great experience at Wilkins RV! When we walked in last weekend to browse we had no intentions on buying, but the helpful and non-pushy atmosphere made us feel at ease with the process. From our fantastic salesman (Rick Mess) to the parts saleswoman, demo man, and financing man - the process could not have been better.
- Nichole from Troupsburg, NY
Everybody we dealt with were very pleasant and helpful. It was an outstanding experience. We would definitely recommend Wilkins RV. We will be back.
Bill & Angelique Clark
Clear Brook, VA - William from Clear Brook, VA
Our experience was very nice. Service was also nice, very helpful. Explained everything, answered our questions, showed us everything in our RV. Showed us how it worked.
Galen and Susan Finnerty, Ulster, PA - Galen from Ulster, PA
Everyone at Wilkins RV was very courteous and knowledgeable. they were very thorough in explaining everything. Overall we had a very good first buying experience!
- Tina from Covington, PA
I had one of my best buying experience of any large item I've bought. From the first contact to delivery has been superb. Rick Mess displayed genuine care and concern through the entire process. I'd recommend Wilkins RV to anyone looking for an RV. I will also be a return customer. - Tim
I stopped by your Rochester store for a part for my camper. I thought the service I received was exelent. I said if I was ever to upgrade campers I would check with you first.
- Jeff from Veterans Administration, NY
Bret Johnson was great to work with. The demo was very informative and helpful. I enjoyed the experience at Wilkins. Thank you for our 2008 Georgetown Class A motorhome
Tom Lane from Big Flats
- Tom
Just want to share our experience coming back from our annual trip to the adirondack mts, as we were leaving our favorite camping spot we had a close encounter with a tree limb. It ripped a hole in the side of our flagstaff travel trailer and tore the awning practically off. As we were driving home we called Nancy at the churchville ny store & she couldn't have been more helpful. Took our information on what happen & and this is what floored us the most she offered to wait @ the store till we got there to take pictures and assess the damage so we could head home to hamburg ny. The service we recevied from start to the completion of the repair was made so smooth because of Nancy. So kudos to Wilkins rv, churchville for having such a helpful employee on staff. And again Nancy thanks for all your help!
- Al from Hamburg, NY
To whom is may concern, I stopped into your churchville showroom the other day and I just want to thank Chris Carpino for being friendly, helpful and patient with my four little kids bouncing around his office. Sincerely David Barrett - David from Kendall, NY
Everyone was pleasant to deal with at the Bath location. We got a great camper, which we love. Helene was great I tell everyone to check out Wilkins if they are considering purchasing an RV.
- CARRIE from Lewisburg, PA
Thank you Wilkins RV people for your help with the purchase of our MPG - Ronda immediately responded to our initial email asking about Rpod campers and told us about MPG, without her we probably wouldn't know about Hartland - Joe was very pleasant, informative and helpful when we visited, he had the answers, was easy to talk to and straight forward with business - Mark was most efficient with the documents, he informed us of other services and never pushed when we declined - Steve was friendly, skilled and eager to discuss technical issues that are important to us - Rick got us through parts quickly and showed us some good solutions to venting modifications
All of you were professional, pleasant and very helpful - We had a first rate RV purchasing experience - Many Thanks
HERB & JULLEE
- Herb from Penfield, NY
We want to thank you for making our recent purchase a pleasant experience. From the time we first met your sales staff at the RV show in Hershey, PA to the moment we left your facility with our fifth wheel trailer, we felt that you cared about your customers.
Mike Yanni was very helpful form the initial contact in Hershey where he answered our questions –or looked for answers. He kept us informed of the process to delivery.
Visiting your facility in Bath we were very pleased with the competent staff and their helpful attitudes.
We look forward to enjoying our RV and feel confident that if we have questions we can get answers from your staff. - David
To The President of Wilkins RV,
We picked up our “used” travel trailer this past weekend and got the “Royal” treatment as if we had purchased a “new” trailer. The technician, Larry did a thorough walk thru of the unit with us. We learned a lot of things we did not know. When we found out we had a nail in our truck tire, it was repaired for us with no questions asked.
The gift certificate was another surprise. Thanks again for that!
Our salesman “Rick Mess” was the best! He even went to the trouble of picking up John’s hat left in a local restaurant.
All the personnel we met with were very professional.
Thanks again and next time we’re shopping for another trailer we’ll be back. - John
Dear Wilkins Staff,
Thank you to all of you at Wilkins RV. Leo and I were first time RV shoppers and we were met with the best “customer service” we have ever experienced. From our first visit to our pick up were treated with the utmost professionalism. Gary our salesperson was excellent! He answered all of your questions and was very patient with us. Bryan Wise was the financial professional that answered all of our questions and assisted in every way possible. Out “tour guide to our new camper” gave us the “scoop” with a great deal of knowledge. Mike Riley was a huge help. He even stopped by our home to assist us one final time.
Mr. Wilkins you have a staff that exemplifies “customer service” to the best possible degree. We will recommend you and your staff to everyone we can. Thank you all for a wonderful experience from the beginning to the end! It was wonderful!
Our sincere apologies to Mike Stebbins for our dog being less than pleasant with him, he was very gracious. Please extend our apology.
Again, thank you one and all- we are looking forward to many days of great enjoyment with our new hobby. - Susan
Words cannot express how pleased we were with the overall politeness, integrity and outright professionalism of everyone at Wilkins RV.
We are proud to say that we purchased our very 1st Travel Trailer from them this year at the RV show in Hershey Park. Upon entering their section, we were once again greeted by Ronda Sick (we had met her last year). Ronda had listened to what we were looking for and hit the nail on the head! She immediately took us to look at the North Country 31RETS and that was it, we were done! Nothing else compared to it.
Our respect for Ronda and everyone on the Wilkins team came from the fact that they let the product speak for its self. Every time we came back to look at the travel trailer again, someone would see us, and either answer whatever questions we may have had or they would go and get Ronda (knowing she was already working with us).
Where we had other vendors stating to us “come on lets do this” or “you know you want this, lets sign ~ lets sign now.” Wilkins RV was able to stand tall in that there was never any undo pressure from them to “make the sale.” They allowed us to take our time, absorb it all in. No one pushed us into doing something we may or may not have been ready for. This not only earned them our respect, but got them our business as well.
That is why we have, and will continue to recommend anyone we know looking for a camper to our friends at Wilkins RV.
Sincerely, - The
We were thrilled with the service and your staff at Wilkins. Rick Mess made the whole experience very EASY and even fun!!!. He is such a warm and friendly person you just have to instantly trust him. I usually "dread" having to negotiate deals that involve a "trade in" but Wilkins seemed very fair and honest when negotiating with us. The staff that cleaned the trailer did an incredible job as did the person that showed us how everything works. I have been recommending you to our "camping friends "and will continue to do so in the future. Everyone made us feel so comfortable, even to the point of inviting our dog inside to play!!Pugsy had as much fun as we did exploring all of the campers!! Thanks again for the outstanding service!! The Odien Gang and Pugsy Porkchop - KAREN
We would like to thank you for giving us Rick to work with. He was a great sales person and treated us with the upmost respect. We enjoyed our time looking at campers and he gave us the personal time we needed to discuss what we wanted. I can honestly say that we have never been treated better. He made it fun and we never felt any pressure. We commend him on his help and will recommend both Wilkins and Rick to our friends.
Regardless of whether or not we are approved, we are very happy with the service and the friendliness we were shown.
- KRIS
We are very pleased with your fine service at the Bath location. Each person we came in contact with was friendly and helpful, even those who had no dealings with us. James Townley was especially helpful as we checked out your inventory and made a purchase. He could not have done more for us. Brian Wise took us through the financing process easily and painlessly. Mike, who did the demo on our purchase was very knowledgeable and friendly too. You are well represented by the fine staff you have. We came quite a distance to deal with you and we will gladly recommend your business to others.We will also tell them how clean and pleasant your building is. - WILLIAM
My name is John Waselus. I just wanted to share something with you. I purchased a new Summerland Travel Trailer last September from your dealership. I wanted to commend the staff there for providing me with exceptional customer service in my several interactions. In particular, I am very impressed with Ronda Sick from the internet sales department. She has repeatedly gone above and beyond in the customer service that she provides and follows up on every concern that I have had. She is truly an asset to your business. Because of her as well as the other staff I have dealt with, you have gained a customer for life and I have spread the word about the service provided by Wilkins RV. I wanted to thank you and I hope you can again extend my thanks to Ronda. Have a great summer. - JOHN
Just a brief note to show our appreciation on how we have been treated by your service department. Vicky Wilson has been very accommodating, always being courteous and patient with our service needs. Also, we have grown to trust Larry Clark and the other service technicians that have serviced our RV. Please take a moment to personally thank Vicky and Larry and let them know that your customers really do appreciate the way they perform their jobs and the professional way they deal with people. - ED